Question 1

How do I pay rent?

Accepted Answer

Log in to the tenant portal and navigate to Payments. You can pay via ACH bank transfer (no fee) or credit/debit card. Autopay is available.

Question 2

What counts as an emergency maintenance request?

Accepted Answer

Emergencies include no heat in winter, active water leaks or flooding, gas smell, fire, total electrical failure, or a lockout. Call (973) 330-8261 immediately and also submit a portal request for documentation.

Question 3

How do I give notice to vacate?

Accepted Answer

Check your lease for the required notice period (typically 60 days before lease end). Submit written notice via email to contact@njppm.com and through your tenant portal. We'll confirm receipt and schedule a move-out inspection.

Question 4

When will I get my security deposit back?

Accepted Answer

Under NJ law, your security deposit must be returned within 30 days of move-out, along with an itemized statement of any deductions. Deductions are limited to unpaid rent and actual damage beyond normal wear and tear.

Question 5

Who do I contact for a question about my lease?

Accepted Answer

Email contact@njppm.com or call (973) 330-8261 during business hours. Your property manager will respond within one business day.

Amenities