Question 1

When can I schedule a showing?

Accepted Answer

Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.

Question 2

Who needs to fill out an application?

Accepted Answer

Any adult over the age of 18 will fill out an application and pay the non-refundable application fee.

Question 3

Do you run background checks?

Accepted Answer

Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history.

If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

Question 4

Do you require a security deposit?

Accepted Answer

Yes. The amount is typically 1 1/2 month's rent.

Question 5

How long is the lease term?

Accepted Answer

Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

Question 6

How quickly can I move in?

Accepted Answer

We will work to get you moved in according to the timeline that works best for you. Your move in date depends on the status of the property you will be leasing.

Question 7

What does the tenant portal do?

Accepted Answer

The Tenant Portal is an online tool provided for you at no cost. You will be able to:
Pay your rent online.
View your previous and upcoming payments.
Add your renter's insurance information (if needed).
Submit and track maintenance requests.

Question 8

Why should I rent with you?

Accepted Answer

We are committed to providing fair, accurate information on the condition of every property.

We strive to ensure that all requests and questions are addressed in a fast, positive manner and to exceed your expectations.

We are ready to fulfill your property rental requests and assist you in every way possible.

Question 9

If something is broken, will you fix it?

Accepted Answer

We will always fix everything that is our responsibility as outlined in your lease agreement.

If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

Question 10

How often is rent due and how can I pay it?

Accepted Answer

Rent is due monthly usually on the 1st of each month.

Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).

One-time payments may also be available in your tenant portal.

If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed.

Alternatively, you can drop off or mail a personal check, certified check, or money order to our office at any time.

Question 11

How do I access my Tenant Portal?

Accepted Answer

If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

(973) 330-8261

Answers to Frequently Asked Tenant Questions